How do I return an item?
We take pride in our customer satisfaction policy, which implies that if you are not satisfied with the product you received for any reason, return it to us within 20 days of delivery for a full refund or exchange. Shipping charges are not refundable. You must obtain RMA (Return Merchandise Authorization ) number prior to returning the products to us.
If you are returning item(s) from the order that totaled $75 or more, and your return brings the new total to less than $75, we will withhold $5.50 shipping charge on the original order from the refund amount.
How to make a return/exchange?
1. If you would like to return a product to us, please e-mail or call us first to obtain a Return Merchandise Authorization (RMA). Each RMA covers only the product(s) for which it was explicitly issued. RMAs are only valid for twenty (20) days from the time of original order delivery.
2. Once you receive the RMA, carefully pack the product(s) in the original packaging; enclose everything originally received. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials
3. Include RMA number on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Returns without an RMA will not be accepted.
4. Ship the package to us at the following address:
18891 Mount Jasper Dr.
Castro Valley CA, 94552